Customer Satisfaction Index
Based on a 4-Point Scale
Each year the Sinclair & Rush, Inc. family of companies process over 30,000 orders and in excess of 60,000 line items across 100s of millions of parts. Presented to the right, you will find our annual Customer Satisfaction survey results. Our scores are based upon a 4 point scale. A score of 4 is considered complete customer satisfaction and represents our unwavering goal for our family of customers.
We are proud of the goods and services we provide and grateful for the ratings we've earned. We hope this encourages you, too. Contact us today for a free consultation.
What Our Customers Are Saying
Everyone likes to hear good news. At StockCap, even if we hear a complaint, we are committed to identifying the issues in order to continually improve our process. We would like to thank all who have sent us comments. Here are a few that made us feel our efforts continue to work.
Your advice to slightly undersize the caps I purchased due to the fact that they are flexible and will stretch to fit snugly is spot on and and I appreciate that your website provides that information.
Kenneth from New York
Everyone was very helpful in helping me as I really did not know what I needed. Thanks again.
William from Florida
Extremely fast shipping!
Nathan from Tennessee
This was the first time dealing with your company. I'm impressed.
Kerry from Georgia
Chris was terrific to work with. We had a new project, my engineer needed samples, they were sent out promptly and quoted. They worked perfectly, we placed an order and rec'vd them same wk. GREAT JOB! Made my job so easy. Thank you!
Nancy from Connecticut
Fast and prompt respond.
Johanna from Ohio
Always a pleasure dealing with StockCap staff. Thank you.
Bruce from Wisconsin
Was very Happy with service and ease of ordering through your website and quick shipment. Thank-you
Jacqueline from Michigan
Customer service was wonderful. Couldn't be any happier. Shipping was fast.
Kelly from Colorado
Excellent attention to our needs.
Eduardo from Washington
Fast & easy.
Thomas from Pennsylvania
Whenever I have had questions the response has always been quick.
Matthew from Delaware
Always great to buy from; quick and easy!
Tyler from North Carolina
Order is easy and we greatly appreciate our relationship of over 30 years.
John from New York
Everyone that we have dealt with have been hands down the best there are! So helpful, funny, very enjoyable to talk to.
Rebecca from Kentucky
We have never had a bad experience with Sinclair & Rush. Great product and great service!
Nadine from Florida
These times are difficult but you have upheld a standard of quality. thank you.
Albert from Arizona
Customer service was awesome and shipment was on time. Quality of product was great.
Lindsey from Arizona
The Customer Service team is responsive. Thanks for your support.
Elizabeth from Ontario
Continue with the excellent service
Nathan from Texas
Great communication with our contact.
Daniel from California
Superb service!
Robert from Utah
GREAT SERVICE THANKS.
Bob from Arizona
Good customer service.
Larry from Georgia
The order went very well in the process.
Steve from Utah
Customer service was great. Thank you.
Rita from Canada
Excellent customer service and responsiveness... always!!! Thank you! (that is hard to find these days!)
Terri from New York
It was great dealing with a company that understands the importance of promptness. My order shipped the same day I placed it and was here in the time frame explained. Great job.
from New Hampshire
Great company, people and products.
Danny from Georgia
The caps I ordered are PERFECT. They make my children's products safer and professional looking.
Margie from Georgia
After working with S&R for over 20 years, I always find the transaction to be smooth and friendly. Thank you.
Dean from New York
My total experience was excellent! Thank you!
Gordon from South Carolina
Chris was very professional and helpful. He really represented the company and products in an excellent way.
Don from Indiana
Good company enjoyed doing business with them.
Robert from Michigan
Working with Chris and Janelle was a real pleasure. Both were very helpful, efficient, accommodating, and very professional.
David from California
Just fantastic.
Anthony from California
Great customer service.. Thank you!!!
Erin from Washington
I will order from you again.
Dale from Texas
Everything was handled efficiently.
Cindy from New Jersey
Very friendly service and easy to work with.
Logan from Wisconsin
A pleasant experience.
William from California
Thanks for having a dedicated team of professionals providing the upmost customer services with an overall sense of urgency. Who also provided cost free samples to ensure correct items were ordered. Very, very impressed!
Rick from Washington
Amazing turnaround on order. Very quick delivery.
David from Tennessee
Love your product.
Deborah from Indiana
Good produce, it fit perfect.
Minh from Texas
You guys are great!
Kent from California
Everything was great!
Tim from Georgia
Never any issues. Quick replies and confirmations and orders ship quickly. Great customer service!
Lisa from Massachusetts
Always great customer service.
Nicole from Alabama
Alway willing to help get me product asap, Thank you!
Dave from Arkansas
A good experience, as usual....Janelle was very helpful when I had a bit of an issue with my credit card on the website.
Tony from Massachusetts
Nice that you have what I purchase in stock.
Allen from Wisconsin
The lady that took my order over the phone was very friendly and knowledgeable, she also kept me updated on my order.
Brian from Minnesota
I checked other sites and this was the best price for the product. Service was excellent, friendly and quick delivery!
Carol from Tennessee
They did an excellent job in filling my order. Thanks
Kevin from Mexico
StockCap has always treated me with a great deal of respect and have always worked to provide me with whatever I needed.
Brett from Alabama
Have been instructed to order another 5,000 pieces...
Marcia from Missouri
Nancy was GREAT to work with. Very understanding to our needs, polite and she did exactly what she said she would do. Thank you so very much for all you did for us!!
Paige from South Carolina
Excellent value. Quality product!
Jeffrey from Indiana
Great products at a fair price. Easy online shopping and fast shipping. I will be a return customer. Thanks
Nathan from Texas
Super friendly on the phone and was great in helping out.
Cam from Canada
Nice honest company to work with.
Kathy from Oregon
Very friendly, informational and prompt customer service responses.
Paula from Minnesota
Keep the good customer service, very good follow up with order.
Jesus from Switzerland
Customer facing remains excellent at S&R. I can speak to a human with 1 phone call and no electronic greeting maze to negotiate. The crew are knowledgeable, empowered and motivated. It is like the good ol' days. Order fulfillment is equally admirable with timely delivery and (with 1 exception) orders that are complete and correct the 1st time.
Steve from Missouri
Turnaround time seemed much longer than previously. Otherwise, really great service.
Laurie from California
I enjoy working with Sinclair & Rush. Always friendly and very helpful. No complaints just Praise!
Dorothy from Oklahoma
Very responsive & quick shipping.
Tiffany from Kentucky
Always a good experience.
Daniel from Georgia
No issues. Sandy is great to work with.
Ryan from Michigan
Everything was perfect from purchasing to paying, shipping and arrival time. Keep it to those and we are extremely happy.
Jeff from Washington
Customer service by Sandy its always so good.
Daniela from Michigan
Fantastic customer service and fast shipping.
Scott from Washington
Your company is very supportive and we enjoy working with you.
Kimberly from North Carolina
Attentiveness and customer service is always top notch! If I ever have any questions, they are answered quickly and efficiently. The ease of placing, processing and shipping of our orders is always great. We appreciate our go to representative, Janelle Musial, the most!!
Cherise from Oklahoma
Excellent communication and fast shipping.
Teri from Maryland
