Customer Satisfaction Index
Based on a 4-Point Scale
Each year the Sinclair & Rush, Inc. family of companies process over 30,000 orders and in excess of 60,000 line items across 100s of millions of parts. Presented to the right, you will find our annual Customer Satisfaction survey results. Our scores are based upon a 4 point scale. A score of 4 is considered complete customer satisfaction and represents our unwavering goal for our family of customers.
We are proud of the goods and services we provide and grateful for the ratings we’ve earned. We hope this encourages you, too. Contact us today for a free consultation.
What Our Customers Are Saying
Everyone likes to hear good news. At StockCap, even if we hear a complaint, we are committed to identifying the issues in order to continually improve our process. We would like to thank all who have sent us comments. Here are a few that made us feel our efforts continue to work.
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Teri from Maryland
Excellent communication and fast shipping.
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Cherise from Oklahoma
Attentiveness and customer service is always top notch! If I ever have any questions, they are answered quickly and efficiently. The ease of placing, processing and shipping of our orders is always great. We appreciate our go to representative, Janelle Musial, the most!!
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Kimberly from North Carolina
Your company is very supportive and we enjoy working with you.
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Scott from Washington
Fantastic customer service and fast shipping.
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Daniela from Michigan
Customer service by Sandy its always so good.
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Jeff from Washington
Everything was perfect from purchasing to paying, shipping and arrival time. Keep it to those and we are extremely happy.
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Ryan from Michigan
No issues. Sandy is great to work with.
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Daniel from Georgia
Always a good experience.
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Tiffany from Kentucky
Very responsive & quick shipping.
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Dorothy from Oklahoma
I enjoy working with Sinclair & Rush. Always friendly and very helpful. No complaints just Praise!
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Laurie from California
Turnaround time seemed much longer than previously. Otherwise, really great service.
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Steve from Missouri
Customer facing remains excellent at S&R. I can speak to a human with 1 phone call and no electronic greeting maze to negotiate. The crew are knowledgeable, empowered and motivated. It is like the good ol’ days. Order fulfillment is equally admirable with timely delivery and (with 1 exception) orders that are complete and correct the 1st time.
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Jesus from Switzerland
Keep the good customer service, very good follow up with order.
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Paula from Minnesota
Very friendly, informational and prompt customer service responses.
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Kathy from Oregon
Nice honest company to work with.
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Cam from Canada
Super friendly on the phone and was great in helping out.
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Jeffrey from Indiana
Excellent value. Quality product!
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Paige from South Carolina
Nancy was GREAT to work with. Very understanding to our needs, polite and she did exactly what she said she would do. Thank you so very much for all you did for us!!
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Marcia from Missouri
Have been instructed to order another 5,000 pieces…
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Brett from Alabama
StockCap has always treated me with a great deal of respect and have always worked to provide me with whatever I needed.
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Kevin from Mexico
They did an excellent job in filling my order. Thanks
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Carol from Tennessee
I checked other sites and this was the best price for the product. Service was excellent, friendly and quick delivery!
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Brian from Minnesota
The lady that took my order over the phone was very friendly and knowledgeable, she also kept me updated on my order.
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Allen from Wisconsin
Nice that you have what I purchase in stock.
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Tony from Massachusetts
A good experience, as usual….Janelle was very helpful when I had a bit of an issue with my credit card on the website.
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Dave from Arkansas
Alway willing to help get me product asap, Thank you!
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Nicole from Alabama
Always great customer service.
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Lisa from Massachusetts
Never any issues. Quick replies and confirmations and orders ship quickly. Great customer service!
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Tim from Georgia
Everything was great!
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Kent from California
You guys are great!
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Minh from Texas
Good produce, it fit perfect.
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Deborah from Indiana
Love your product.
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David from Tennessee
Amazing turnaround on order. Very quick delivery.
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Rick from Washington
Thanks for having a dedicated team of professionals providing the upmost customer services with an overall sense of urgency. Who also provided cost free samples to ensure correct items were ordered. Very, very impressed!
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Nathan from Texas
Great products at a fair price. Easy online shopping and fast shipping. I will be a return customer. Thanks
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William from California
A pleasant experience.
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Logan from Wisconsin
Very friendly service and easy to work with.
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Cindy from New Jersey
Everything was handled efficiently.
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Dale from Texas
I will order from you again.
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Erin from Washington
Great customer service.. Thank you!!!
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Anthony from California
Just fantastic.
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David from California
Working with Chris and Janelle was a real pleasure. Both were very helpful, efficient, accommodating, and very professional.
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Robert from Michigan
Good company enjoyed doing business with them.
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Don from Indiana
Chris was very professional and helpful. He really represented the company and products in an excellent way.
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Gordon from South Carolina
My total experience was excellent! Thank you!
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Dean from New York
After working with S&R for over 20 years, I always find the transaction to be smooth and friendly. Thank you.
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Margie from Georgia
The caps I ordered are PERFECT. They make my children’s products safer and professional looking.
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Danny from Georgia
Great company, people and products.
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from New Hampshire
It was great dealing with a company that understands the importance of promptness. My order shipped the same day I placed it and was here in the time frame explained. Great job.
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Terri from New York
Excellent customer service and responsiveness… always!!! Thank you! (that is hard to find these days!)
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Rita from Canada
Customer service was great. Thank you.
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Steve from Utah
The order went very well in the process.
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Larry from Georgia
Good customer service.
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Bob from Arizona
GREAT SERVICE THANKS.
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Robert from Utah
Superb service!
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Daniel from California
Great communication with our contact.
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Elizabeth from Ontario
The Customer Service team is responsive. Thanks for your support.
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Lindsey from Arizona
Customer service was awesome and shipment was on time. Quality of product was great.
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Albert from Arizona
These times are difficult but you have upheld a standard of quality. thank you.
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Nadine from Florida
We have never had a bad experience with Sinclair & Rush. Great product and great service!
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Rebecca from Kentucky
Everyone that we have dealt with have been hands down the best there are! So helpful, funny, very enjoyable to talk to.
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John from New York
Order is easy and we greatly appreciate our relationship of over 30 years.
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Tyler from North Carolina
Always great to buy from; quick and easy!
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Matthew from Delaware
Whenever I have had questions the response has always been quick.
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Thomas from Pennsylvania
Fast & easy.
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Eduardo from Washington
Excellent attention to our needs.
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Kelly from Colorado
Customer service was wonderful. Couldn’t be any happier. Shipping was fast.
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Jacqueline from Michigan
Was very Happy with service and ease of ordering through your website and quick shipment. Thank-you
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Bruce from Wisconsin
Always a pleasure dealing with StockCap staff. Thank you.
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Johanna from Ohio
Fast and prompt respond.
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Nancy from Connecticut
Chris was terrific to work with. We had a new project, my engineer needed samples, they were sent out promptly and quoted. They worked perfectly, we placed an order and rec’vd them same wk. GREAT JOB! Made my job so easy. Thank you!
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Kerry from Georgia
This was the first time dealing with your company. I’m impressed.
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Nathan from Tennessee
Extremely fast shipping!
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William from Florida
Everyone was very helpful in helping me as I really did not know what I needed. Thanks again.
Your advice to slightly undersize the caps I purchased due to the fact that they are flexible and will stretch to fit snugly is spot on and and I appreciate that your website provides that information.